Investigating The Effectiveness of Service Delivery Improvement Planning in The Khyber Pakhtunkhwa Cities Improvement Project (Kpcip) and Its Impact on Urbandevelopment
Abstract
The study examines the effectiveness of SDIP under the Khyber Pakhtunkhwa Cities Improvement Project in contributing to urban development within the Khyber Pakhtunkhwa Province in Pakistan. Against the backdrop of rapid urbanization, with continuous rise in demand for basic facilities, the study measures how KPCIP addresses some of the most pressing priorities, including water supply, sanitation, waste management, and housing.The research involves a qualitative methodology with Case study research design. The secondary collection of data supported this design through various reports on monitoring and auditing, including Project Implementation Monitoring Reports, audit documents, and relevant urban policy assessments. This shall guarantee an in-depth and meaningful analysis of implementation processes and results in a comprehensive manner for the project, while at the same time taking into consideration the satisfaction of all the stakeholders involved in the implementation processes.The outcomes indeed indicate that KPCIP has achieved remarkable improvements in urban infrastructure and enhanced institutional capacities, but most challenges to be faced include delays in awarding contracts, procurement issues, and too little consultation with the community. It investigates the role of citizen-cantered governance in leveraging service quality and public trust and underlines the need for having responsible and accountable tiers of local government.It gives an understanding of the status of service delivery in Khyber Pakhtunkhwa and strategizes on recommendations for the improvement of future urban development initiatives. The implications transcend the local context to contribute to the greater discourse on effective mechanisms for service delivery in urban settings, particularly for developing countries with similar challenges.
Keywords: Service Delivery Improvement Planning, Khyber Pakhtunkhwa, Urban Development, Infrastructure, Community Engagement, Governance, Public Trust
